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TSTT HSIA Service Interruption ... emailed TSTT announcement

#1 User is offline   admin Icon

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Posted 23 September 2005 - 03:46 PM

Dear Valued Customer,

TSTT will be conducting routine maintenance work on our High Speed Internet Access (HSIA / ADSL) service on Monday September 26, 2005 during the hours of 1:00am to 4:00am. During the maintenance period you will not be able to access your High Speed Internet service.

TSTT apologizes for the inconvenience but this is necessary in order to ensure the continued reliable supply of the High Speed Internet service.

We thank you for your continued confidence in TSTT High Speed Internet Access and we look forward to continue serving you.


Sincerely
TSTT Internet Services
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#2 User is offline   Terabyte Icon

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Posted 26 September 2005 - 01:12 AM

well...I took the warning and changed DNS to carib-link...so I still up...don't know if it makes a difference, or how long it will last...
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#3 User is offline   Nightwolf Icon

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Posted 26 September 2005 - 01:34 AM

what's the dns :ph34r:
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Posted 26 September 2005 - 02:15 AM

Terabyte, on Sep 26 2005, 01:12 AM, said:

well...I took the warning and changed DNS to carib-link...so I still up...don't know if it makes a difference, or how long it will last...

... it lasted until 2:02am ... Well, they gave us one more hour.
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#5 User is offline   StarCon Icon

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Posted 26 September 2005 - 03:27 PM

is it just me, or is there a problem with the dsl access today ?
I'm getting timeouts when running emule (..ipodder, thunderbird u name it)

up till yesterday (before the hsia service interruption), I could run emule @ 32kb down / 17kb up with no effect on web-browsing whatsoever.

any thoughts ?
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#6 User is offline   woodyear99 Icon

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Posted 26 September 2005 - 05:44 PM

Starcon was now about to post something identical to that lol. Seems like my connection has gotten worse since this maintenance. Didn't get chance to call and complain today, did anyone call?

I dunno if it is something with their dns servers as visiting websites seems hit or miss...
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#7 User is offline   StarCon Icon

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Posted 26 September 2005 - 06:14 PM

called them, they say that there's nothing wrong with their service :S
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#8 User is offline   woodyear99 Icon

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Posted 27 September 2005 - 02:02 AM

Damn looks like we're just gonna have to live with it :(
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#9 User is offline   StarCon Icon

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Posted 27 September 2005 - 09:24 AM

never!! not at that price we're paying for sub standard service
and hsia-light every month.

I'm going to monitor my connection for the next couple hours and call them
again - this situation sucks
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#10 User is offline   woodyear99 Icon

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Posted 27 September 2005 - 10:35 AM

Starcon how is ur connection working better now?

Same problem here, the annoying thing is that I would set my download speeds in p2p at 10k and my upload speeds at 5k to reduce the effect on my web browsing yet if I set my downloads at even 5 k it still messes up my web browsing. The stupid thing is if I do a bandwidth test while downloading it says I have like 172 kbps of bandwidth available so i dunno why my web browsing is being screwed up since the upgrade.

Starcon u in POS?
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Posted 27 September 2005 - 10:43 AM

Mine is working fine. I had bittorrent running and still browsing ok. I adjusted my upload to 6K though so it doesn't suck the entire upload bandwidth. Try making those adjustments. P2P can easily use up your bandwidth.
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#12 User is offline   woodyear99 Icon

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Posted 27 September 2005 - 11:07 AM

Yeah guest I have been using it fine all the time but ever since the maintenance it does not seem like I can browse while downloading at even 5k. This only seems to be happening with edonkey and bittorrent however, I can still browse ok with limewire throttled down.

Guest where are u? in POS?
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#13 User is offline   StarCon Icon

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Posted 27 September 2005 - 11:18 AM

Quote

P2P can easily use up your bandwidth.


i agree. us is capped at 25k and ds at 32k, a setting of 17k us and 29k ds
leaves more than enough bandwidth for simple page requests.

the problem is that - up to the hsia service interruption - everything was working fine.
I had my mule running and was browsing at acceptable speeds. Now I see the mule crawling with limited tcp connections and I get timeouts. This is clearly a sceme by TSTT.

There's no doubt that p2p traffic is a concern to any provider, but I would expect
restrictions to be imposed on fast and cheap connections - not on bs 256k ds
lol.. I mean <DELETED> ?

we pay a frackin' (bsg fan) 460 tt$ for that connection - that's around 74 US$ !!
yeah, it's the caribbean, we don't have bandwidth to boot
and I don't expect miraculous offerings รก la
Be
but this sucks.

If anybody from TSTT is reading this -
why are you offering flat-rate access, if you don't want ppl to use it ?


Quote

Starcon u in POS?

nah, ptown
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