[philip]

My flow internet is working reasonably well.
My email is hosted overseas.
I am using Outlook for my email interface.
I receive emails just fine, and can send emails just fine provided the recipient is also hosted where I am hosted.

If I try to send to someone not on my host - it will not go, bounces back.
Initially I had the outgoing server set to my host.
I changed it to mail.flowtrinidad.com and it does not make a difference.

What do i need to do to make this right ???

[Lich King]

philip, on Jan 23 2008, 04:54 PM, said:

My flow internet is working reasonably well.
My email is hosted overseas.
I am using Outlook for my email interface.
I receive emails just fine, and can send emails just fine provided the recipient is also hosted where I am hosted.

If I try to send to someone not on my host - it will not go, bounces back.
Initially I had the outgoing server set to my host.
I changed it to mail.flowtrinidad.com and it does not make a difference.

What do i need to do to make this right ???

Which server bounces it back to you? Your local mail server or flow's mail server? Check the message that is returned to know which server it came from then you can know where the problem is.

[Anita]

philip, on Jan 23 2008, 05:54 PM, said:

My flow internet is working reasonably well.
My email is hosted overseas.
I am using Outlook for my email interface.
I receive emails just fine, and can send emails just fine provided the recipient is also hosted where I am hosted.

If I try to send to someone not on my host - it will not go, bounces back.
Initially I had the outgoing server set to my host.
I changed it to mail.flowtrinidad.com and it does not make a difference.

What do i need to do to make this right ???

Check this thread, which might help you.
http://TSTTproblems....wtopic=950&st=0
http://TSTTproblems....topic=950&st=15

Best - Anita.

[Jamrock]

philip, on Jan 23 2008, 04:54 PM, said:

My flow internet is working reasonably well.
My email is hosted overseas.
I am using Outlook for my email interface.
I receive emails just fine, and can send emails just fine provided the recipient is also hosted where I am hosted.

If I try to send to someone not on my host - it will not go, bounces back.
Initially I had the outgoing server set to my host.
I changed it to mail.flowtrinidad.com and it does not make a difference.

What do i need to do to make this right ???

I am a Mac user, but my main work machine is Windows-based and thats where I am having the problem. I looked at Anita's solution, but it isnt be relevant to me. Has anyone found away around this Flow SMTP issue from a Win XP standpoint? I need to send email from my home office, and I have tried reassigning the port (from 25 to 587 to 465), using my hosting provider's email...and nothing works. I used to use mailhost.tstt.net.tt as the outgoing mail server and presumed all I had to enter was mail.flowtrinidad.com or something similar. It's getting pretty infuriating using web-based mail only for work. HELP!!!!

[Lich King]

Jamrock, on Mar 4 2008, 04:57 PM, said:

I am a Mac user, but my main work machine is Windows-based and thats where I am having the problem. I looked at Anita's solution, but it isnt be relevant to me. Has anyone found away around this Flow SMTP issue from a Win XP standpoint? I need to send email from my home office, and I have tried reassigning the port (from 25 to 587 to 465), using my hosting provider's email...and nothing works. I used to use mailhost.tstt.net.tt as the outgoing mail server and presumed all I had to enter was mail.flowtrinidad.com or something similar. It's getting pretty infuriating using web-based mail only for work. HELP!!!!

Based on your query I will assume the following things:
Your previous ISP was TSTT;
Sending/Receiving your mail has worked before on the same POP3 account with TSTT as your ISP;
You have a legitimate flow broadband connection;
Flow are ###.

Now that we have those things cleared up I will suggest what I think the problem is. The only thing that I can think of at this moment that would result in your problem is that the smtp server you used for flow was incorrect or they use authentication and you did not set it up correctly. Flow has a poor website for a leading ISP, their site is highly non informative. I don't know if they consider their internet settings as top secret but they have none on their website and all ISPs should have that information available.

Most likely flow's smtp server is as primitive as any regular smtp server so the port should be 25. The next thing is that you should NOT attempt to use any security features like SSL or TLS etc unless you are sure that the smtp server supports it. Most likely your outgoing smtp username would be your flow username or your entire flow email address and you should know your password. As a last resort you could sign up for a gmail account and use their smtp server. I suggest you call flow and ask them for the smtp server information and if you get it then post it here so other people could know what it is too.

[Anita]

Jamrock, on Mar 4 2008, 05:57 PM, said:

I am a Mac user, but my main work machine is Windows-based and thats where I am having the problem. I looked at Anita's solution, but it isnt be relevant to me. Has anyone found away around this Flow SMTP issue from a Win XP standpoint? I need to send email from my home office, and I have tried reassigning the port (from 25 to 587 to 465), using my hosting provider's email...and nothing works. I used to use mailhost.tstt.net.tt as the outgoing mail server and presumed all I had to enter was mail.flowtrinidad.com or something similar. It's getting pretty infuriating using web-based mail only for work. HELP!!!!

You could set up additional mail accounts in your mail program with those outside providers' incoming & outgoing mail sever details entered in those accounts, so that you could send & receive mails from those accounts thro' your mail program.

Best - Anita.

[Lich King]

Anita, on Mar 4 2008, 05:56 PM, said:

You could set up additional mail accounts in your mail program with those outside providers' incoming & outgoing mail sever details entered in those accounts, so that you could send & receive mails from those accounts thro' your mail program.

Best - Anita.

Most "outside providers" only supply an incoming pop3 server because you are expected to use your current ISPs smtp server for sending mail.

[Jamrock]

Lich King, on Mar 4 2008, 05:54 PM, said:

Based on your query I will assume the following things:
Your previous ISP was TSTT;
Sending/Receiving your mail has worked before on the same POP3 account with TSTT as your ISP;
You have a legitimate flow broadband connection;
Flow are ###.

Now that we have those things cleared up I will suggest what I think the problem is. The only thing that I can think of at this moment that would result in your problem is that the smtp server you used for flow was incorrect or they use authentication and you did not set it up correctly. Flow has a poor website for a leading ISP, their site is highly non informative. I don't know if they consider their internet settings as top secret but they have none on their website and all ISPs should have that information available.

Most likely flow's smtp server is as primitive as any regular smtp server so the port should be 25. The next thing is that you should NOT attempt to use any security features like SSL or TLS etc unless you are sure that the smtp server supports it. Most likely your outgoing smtp username would be your flow username or your entire flow email address and you should know your password. As a last resort you could sign up for a gmail account and use their smtp server. I suggest you call flow and ask them for the smtp server information and if you get it then post it here so other people could know what it is too.

Yes, as a new media consultant, I am kinda appalled at the Flow TT website. Lots of prmo stuff, but like the rest of their service to date, not much past the surface a la support, et al. It was stupid of me not to ask the technician when he deployed the cable/internet package. I'll see if I can get the info and post here.

Thx again, guys.

[Jamrock]

Possible solution:

Strangely enough, in Outlook, I checked 'My outgoing server (SMTP) requires authentication' on the Outgoing Server tab under More Settigns.. and that sememed to work. I thought I tried that before but it seems to allow SMTP and POP3 from my Flow internet access. A colleague of mine actually did the opposite and it worked for him.

Go figure.

[philip]

Quote

Possible solution:

Strangely enough, in Outlook, I checked 'My outgoing server (SMTP) requires authentication' on the Outgoing Server tab under More Settigns.. and that sememed to work. I thought I tried that before but it seems to allow SMTP and POP3 from my Flow internet access. A colleague of mine actually did the opposite and it worked for him.

Go figure.

WOW - I just checked the box and it worked - it is asking me for my password each time but it does go
Thanks Jamrock

[Lich King]

philip, on Mar 8 2008, 08:04 PM, said:

WOW - I just checked the box and it worked - it is asking me for my password each time but it does go
Thanks Jamrock

In Outlook there is an option there to save ur outgoing password even if it is different from your incoming one. I don't know if that is there in outlook express but the full outlook has it. I don't use outlook though because every 2 seconds it does crash so I switch to thunderbird which crashed 2 times total in the 3 years I using it. Amazing how free software could work so much better than expensive one.