Consumer protection against adsl robbery?
#1
Posted 21 October 2005 - 11:54 AM
Does anyone know if Trinidad has a legal mechanism in place to protect consumers from companies such as TSTT? The reason i ask is because for the past few months, i have been getting drastically reduced adsl speeds during the day, slower than a 56k modem. I have called TSTT, reported the issue and nothing is being done. The bottom line is that they're robbing people by selling them a 256k dsl package and only providing it at off peak hours.
#2 Guest_TSTT tech partner_*
Posted 21 October 2005 - 02:44 PM
#3 Guest_Guest_*
Posted 21 October 2005 - 05:22 PM
#5
Posted 21 October 2005 - 09:22 PM
Kash, on Oct 21 2005, 06:27 PM, said:
TSTT tech partner, on Oct 21 2005, 02:44 PM, said:
will keep trying if i can get through
I will call too cause we both in M'bella.....I know a TSTT employee who lives in the area too, I will ask him to look into it...He's a great asset to them so I think he could be of some help
#6
Posted 25 October 2005 - 08:00 AM
TSTT tech partner, on Oct 21 2005, 02:44 PM, said:
Quote
Good for you. I'm still crawling. I've sent in an official complaint and an email about the problem... and nothing.
#8
Posted 25 October 2005 - 11:30 AM
There is no problem with the phone line, modem or computer.
ADSL Link Downstream Upstream
Connection Speed 1024 kbps 256 kbps
Line Attenuation 28 db 8.5 db
Noise Margin 31 db 31 db
It's not fixed!
Quote
Your current bandwidth reading is:
40.50kbps
which means you can download at 5.06 KB/sec. from our servers.
#9 Guest_Guest_*
Posted 25 October 2005 - 02:28 PM
#11
Posted 25 October 2005 - 04:56 PM
Wolfie, on Oct 25 2005, 04:48 PM, said:
Two TSTT techs where just here and they didn't know what to make of it. I keep telling them that the problem is not at this location and probably at the exchange but they denied that could even happen.
Seems there is a problem in marabella. Last time a tech was here one went to the exchange and one remained here to try and diagnose the problem but to no avail. They told me they changed something called the 'carbon port' (i hope that's right) but that did not fix the problem.