Sign In
Register
Help
guidostjo, on Sep 3 2008, 06:20 PM, said:
I have a good one for allyuh.
Flow disconnected our internet service at the office for non payment. Nobody's fault really as we always get the bills late and they still telling people rubbish that they cant get copies of the bill after its been mailed out.
So the bill was paid last Wednesday in full (1 whole week ago and mind you just 1 month outstanding) and I expected the service to be reconnected. But not being in the country I was unable to follow up with our account rep to ensure everything was taken care of. Up till today i am finding out that the connection still has not been restored and here is the reason.
"Reconnection was not requested when the bill was paid and since we were previously billed for 2 different packages at different times they were not sure what to reconnect us with"
SO i was like hmmm. I wonder if I requested disconnection??
People we in 2008. This is the last thing I expect to hear from an ISP with a name and network like Flow. I would think that you would put back the service I was most recently billed for, but i have just confirmed that company have rell ### working for them. You would think that is all...wait there is more.
"Reconnection takes 3 days" I am told as well. Hearing dat was the straw that broke the camel's back. I told them if it eh reconnected by the end of today they can come back for their modem and take their cabling off our business premises. Its 6.05 and the connection not back yet. Let's see what happens.
Bunch of jokers yes.
Flow disconnected our internet service at the office for non payment. Nobody's fault really as we always get the bills late and they still telling people rubbish that they cant get copies of the bill after its been mailed out.
So the bill was paid last Wednesday in full (1 whole week ago and mind you just 1 month outstanding) and I expected the service to be reconnected. But not being in the country I was unable to follow up with our account rep to ensure everything was taken care of. Up till today i am finding out that the connection still has not been restored and here is the reason.
"Reconnection was not requested when the bill was paid and since we were previously billed for 2 different packages at different times they were not sure what to reconnect us with"
SO i was like hmmm. I wonder if I requested disconnection??People we in 2008. This is the last thing I expect to hear from an ISP with a name and network like Flow. I would think that you would put back the service I was most recently billed for, but i have just confirmed that company have rell ### working for them. You would think that is all...wait there is more.
"Reconnection takes 3 days" I am told as well. Hearing dat was the straw that broke the camel's back. I told them if it eh reconnected by the end of today they can come back for their modem and take their cabling off our business premises. Its 6.05 and the connection not back yet. Let's see what happens.
Bunch of jokers yes.
MultiQuote
