[shamrock72]

> This is a serious situation, we should all monitor our bills......
>
> Have you ever got a T.S.T.T bill and it was higher than expected, higher
> than it should be? Well it's not your fault. It is almost always a cheat
> by TSTT itself.
>
> TSTT is profitable not for its success in operations, but for its success
> in stealing from us. They record calls that did not even go through.
>
> SCENARIO 1
>
> I got a telephone bill from TSTT. It was unbelievable so I got a print out
> of all calls made. The print out states the time and duration of the calls
> made. I noticed on the print out that during a call, another call was
> made.
>
> This is not possible for a phone with no other features. In other words,
> if I call the number 7771234 at 5:02pm and stayed on that call for
> 35minutes,then the call would have ended at 5:37pm. So how could a call to
> 7964321 be made at 5:15pm for 25 minutes on the same day? They recorded a
> call during another call? THIEF.
>
> SCENARIO 2
>
> I made a dial from my cellular but no one answered. Money still came out
> from my cell. Could this be a cheat by TSTT, or are the employees at TSTT
> just not doing their jobs right. I was at home testing out my phone. There
> are no answering machines. From my cellular I dialed my house phone number
> and then hung up. No one at home answered but money still came out the
> cell.
>
> SCENARIO 3
>
> One day I called my friend's cellular from my house phone but I was
> getting a recording saying, "please try your call again, this is a
> recording". I kept getting this in five consecutive dialing. So I decided
>
> to call my cellular (which I had on me) just to see if my cell would ring.
> It was not ringing until I hung up my house phone. (How could I be
> receiving a call from home if the house phone is hung up?). In answering
> my cell I would hear nothing. In other words, I called a cell...but I did
> not get through with the call, but TSTT continued making the call even
> though I hung up...so the call would go through with me not knowing.
>
> SCENARIO 4
>
> Want to know why you always have to pay for extra hours on your internet
> bill. I'm in central. I try connecting to the internet and lo and behold,
> I get a strange message about invalid username and password. When I call
> TSTT, they say my account is being used in San Fernando. When I asked them
> to disconnect person using it, they told me that I needed to send them
> this in writing. And of course, they say I probably gave out my user name
> and password. How on earth did someone get my information, since I KNOW I
> DID NOT GIVE IT OUT AND AH JUST CHANGE THE PASSWORD?
>
> I wonder if it's a policy by Management of TSTT to steal from us, or is it
> just that the employees there that don't know what they are doing.
>
> PASS THIS ON to as many Trinbagonians as possible. Let every one know what
> is going in front their eyes. TSTT has to stop cheating us.

[admin]

"AT&T Wireless Tops Rankings in 15 Markets; Verizon in Nine Markets"

"It’s imperative that wireless service providers start concentrating on retention strategies as the ability to expand the customer base becomes more difficult," said Kirk Parsons, senior director of wireless services at J.D. Power and Associates. "The average reported cost per minute has dropped from 56 cents in 1995 to 11 cents today, making it difficult for providers to generate the same amount of revenue per customer they once received. With the cost of acquiring each new customer ranging between $300 to $425, wireless providers must make a serious effort to retain customers with loyalty programs and superior service."

"The study indicates that providing superior customer satisfaction has become critical in the wireless industry to bolster customer retention and increase revenue potential. Top-ranking providers with higher overall satisfaction scores not only retain customers an average of two months longer, they also generate approximately $4 more in monthly revenue per customer. Satisfied customers are 56 percent more likely to choose their current carrier again than are customers of providers with below-average satisfaction scores."

Source: J.D. Power and Associates' Wireless Industry Services Study
by J.D. Power and Associates (September 25, 2002)
http://www.jdpa.com/....asp?ID=2002098

[Diamond]

But why this dishonesty on their part