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Wireless Broadband (2 posts)
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User is offline Oct 01 2007 10:41 AM
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  1. About Me
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  1. In Topic: Formal letter of Complaint....Callin all

    Posted 6 Sep 2007

    hmmm... what became of this topic?

    interested in helping if we still have ppl who wanna do this.

  2. In Topic: is broadband worth it?

    Posted 6 Sep 2007

    View Post mario2001, on May 27 2007, 02:54 PM, said:

    mmmm i have that device and i have had nottin but trouble the firmware is glichy ...i had one replaced and i have had the other repaired by axesstel
    i still get slow speeds but at night now i see 100kbs at times durin the day i see
    30kbs constant now ...i believe my letter to tatt might be doin some good now


    hmmm i also have the axess tel device for about a year now. I complained about the device via the telephone maze, and was eventually introduced to a Mr. Kumar Singh. The name sounded a little fishy, so I am not sure whether i was victim to a prank by tstt reps.

    Anyway I emailed axess tel support about my buggy firmware with limited port forwarding, and they replied that they have already released a new firmware patch for the device (remember that this was a year ago). Axess tel support also informed me that they cannot release the patch directly to me, but I can obtain it from my ISP (the horror!!!). I called Mr Kumar Singh and had a lengthy conversation about it after he came to the conclusion that all the axess tel devices had the same problem. He said that he will also try to contact axess tel about it, and CALL ME BACK!!!

    Of course he did not! 5 reminder calls afterwards, I gave up on tstt tech support. And settled for the mediocre service that is the norm from tstt...

    One thing though mario, u said that you had your device repaired by axess tel? How was this achieved? Maybe I can try the same.

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