[reiXmann]

Line went down on the 15th Sept (no dial tone,no ADSL).. when I called, they claimed that they were having problems at the exchange and it would be sorted out "soon". I called a week later and the CSR said that in the logs,the problem was repaired on the same day

I made another report.. called back a week later to be told that I have a "wireless telephone which needs to be upgraded to copper". I corrected them,only to call back three more times in the following week and be told the same. I was given the number for an exchange where I could call and tell them the nature of the problem..but nobody answered the phone ALL DAY!! Called back and spoke to a 'supervisor' for CSR,only to be spoken to in a dismissive manner and to be told "I dunno when they going to fix it". On my last three calls (the most recent of which was 5 mins ago), I was told that "no technician was assigned" to the job. Basically I'm at the point of wanting to cancel my landline and BLINK subscription and go wireless or something

TSTT should use its resources to deal with their CSR and repair departments instead of wasting money on frivolous advertising and sponsorship. Will keep updating as developments happen

[reiXmann]

had to go through a contact..

someone was 'assigned' to it... will post updates as i get them

[Alpine]

last time my line went down it took 6 months to get that fix. Even had to pass ah lil $$$ on the side to get it done ah lil faster to.

I hope you don't have to go through that problems espically as TSTT workers protesting now things looking bad.

I saw on the news the other day the workers threatening the public saying if we cah blink then we go have to flow. And they want they 15% increase else they never working ever again.

Its funny though they can do all this still get paid and if a qualified hard working man apply for a job they tell you that you need a godfather to get in inside they.

But doh worry FLOW will be gaining grounds in 2009 by a large margin I was told by someone I know who works flow. And if TSTT doh get they act together they gonna just have to close down simple as that. Cause we do have a choice now.

[reiXmann]

Update - dial tone restored but no ADSL signal

The CSR said the DSL technician isn't finished yet. Will post updates when I get back from work

[reiXmann]

Nov.3rd still no adsl

[reiXmann]

sitll waiting

saturday makes it 2 months

if only flow was in my area..

[Cool3ni]

reiXmann, on Nov 11 2008, 01:59 PM, said:

sitll waiting

saturday makes it 2 months

if only flow was in my area..

I know what you're going through,took 6 months for my line to get fix when it went down,hope you don't have to wait that long.

[Marcus S]

Cool3ni, on Nov 11 2008, 08:11 PM, said:

I know what you're going through,took 6 months for my line to get fix when it went down,hope you don't have to wait that long.

i have a similar problem my blink has been down since 20th Oct. for 5wks now been calling the CSR they said that there's a log and someone is assigned up till now they can't fix it i'm just fed up.I'm seriuosly thinking bout terminating there service it stinks.reiXmann what area u from?

[reiXmann]

Marcus S, on Nov 16 2008, 03:04 PM, said:

i have a similar problem my blink has been down since 20th Oct. for 5wks now been calling the CSR they said that there's a log and someone is assigned up till now they can't fix it i'm just fed up.I'm seriuosly thinking bout terminating there service it stinks.reiXmann what area u from?

cunupia

Today they even had the audacity to disconnect the line for arrears

Spent about 40 mins on the phone getting the line back up and my account credited. as we speak,i'm on the phone trying to get them to fix my ADSL problem

Should i have to be BEGGING tstt to repair a service that I pay for?

[reiXmann]

still nothing..

made a separate report to the indian csrs,who dealt with me in an efficient matter,but needless to say once they passed the matter on to the locals..no word.

i will disconnect the line and remove the adsl service if no resolve is gained by the 15th of next month (3 months)

[reiXmann]

line repaired

*knock on wood*

thanks to all who helped

3 months to fix a simple problem is VERY ridiculous though

[Marcus S]

reiXmann, on Nov 24 2008, 12:17 PM, said:

line repaired

*knock on wood*

thanks to all who helped

3 months to fix a simple problem is VERY ridiculous though

thats nice man well mine still hasn't been fixed I sent them an e-mail today to remove there stinking service I gonna hit that modem so far with my bat.

[Marcus S]

Marcus S, on Nov 24 2008, 06:25 PM, said:

thats nice man well mine still hasn't been fixed I sent them an e-mail today to remove there stinking service I gonna hit that modem so far with my bat.

finally got my internet back dunno if that complaint i sent to the telecom authority.