Line down since 15.09.2008
Posted 21 October 2008 - 09:31 AM
Line went down on the 15th Sept (no dial tone,no ADSL).. when I called, they claimed that they were having problems at the exchange and it would be sorted out "soon". I called a week later and the CSR said that in the logs,the problem was repaired on the same day
I made another report.. called back a week later to be told that I have a "wireless telephone which needs to be upgraded to copper". I corrected them,only to call back three more times in the following week and be told the same. I was given the number for an exchange where I could call and tell them the nature of the problem..but nobody answered the phone ALL DAY!! Called back and spoke to a 'supervisor' for CSR,only to be spoken to in a dismissive manner and to be told "I dunno when they going to fix it". On my last three calls (the most recent of which was 5 mins ago), I was told that "no technician was assigned" to the job. Basically I'm at the point of wanting to cancel my landline and BLINK subscription and go wireless or something
TSTT should use its resources to deal with their CSR and repair departments instead of wasting money on frivolous advertising and sponsorship. Will keep updating as developments happen
Posted 24 October 2008 - 03:31 PM
I hope you don't have to go through that problems espically as TSTT workers protesting now things looking bad.
I saw on the news the other day the workers threatening the public saying if we cah blink then we go have to flow. And they want they 15% increase else they never working ever again.
Its funny though they can do all this still get paid and if a qualified hard working man apply for a job they tell you that you need a godfather to get in inside they.
But doh worry FLOW will be gaining grounds in 2009 by a large margin I was told by someone I know who works flow. And if TSTT doh get they act together they gonna just have to close down simple as that. Cause we do have a choice now.
Posted 11 November 2008 - 08:11 PM
Posted 16 November 2008 - 03:04 PM
i have a similar problem my blink has been down since 20th Oct. for 5wks now been calling the CSR they said that there's a log and someone is assigned up till now they can't fix it i'm just fed up.I'm seriuosly thinking bout terminating there service it stinks.reiXmann what area u from?
Posted 18 November 2008 - 02:36 PM
Today they even had the audacity to disconnect the line for arrears
Spent about 40 mins on the phone getting the line back up and my account credited. as we speak,i'm on the phone trying to get them to fix my ADSL problem
Should i have to be BEGGING tstt to repair a service that I pay for?
Posted 23 November 2008 - 08:50 AM
made a separate report to the indian csrs,who dealt with me in an efficient matter,but needless to say once they passed the matter on to the locals..no word.
i will disconnect the line and remove the adsl service if no resolve is gained by the 15th of next month (3 months)
Posted 24 November 2008 - 06:25 PM
*knock on wood*
thanks to all who helped
3 months to fix a simple problem is VERY ridiculous though
thats nice man well mine still hasn't been fixed I sent them an e-mail today to remove there stinking service I gonna hit that modem so far with my bat.
Posted 27 November 2008 - 05:59 PM