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TSTT Adopts Anti- SPAM measures

Overseas Anti-Spam organisations disabled several TSTT IP addresses that were used to send spam e-mails all over the world. The spam was primarily as a result of viruses on customers’ computers however some incidents were deliberately carried out. The disabling of any TSTT IP address can affect the ability of all customers to send and receive email. To protect customers against a complete loss of email service TSTT has adopted safeguards required by the Anti-Spam organisations.

With immediate effect business customer using their broadband service to connect an Email Server to the Internet will be required to obtain a static IP address from TSTT. A static IP address is a digital Internet ID that is permanently assigned to an individual or company, making it easy to verify the source Internet data.

Assigning static IP addresses to Email Servers is in keeping with global standards to minimise incidents of spam e-mail which will lead to a more reliable service for all customers.

This requirement will not affect the vast majority of customers who use standard email software on their computers. Such customers however should install and maintain updated anti-virus software on their computers to safeguard against viruses hijacking their computer to send out spam.

Customers can get assistance establishing a static IP address by calling 824-TSTT (8788).