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Blink gone away ... on the blink

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Posted 01 March 2012 - 10:21 PM

Today seems to be the day ... first T&TEC decided to not provide power for 7 hours (apparently somewhere announced) and then when power came back, my main phone line started making this familiar crackling sound.
While in the queue at TSTT's help line the connection died completely. No more dial-tone and no more Internet. BTW ... I always wonder how one can keep the TSTT help desk reference number coming from the automated system. There is no way that the reference number can be recalled from the system. When I got the pen to write it down I had only the first 2 digits.

Fortunately I have a second line including a second Blink connection I thought ... just to experience another problem that this other line drops the connection very frequently making it impossible working on external servers via ssh.

Quote

2012 Mar 1 16:23:46 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.115.101 assigned
2012 Mar 1 16:25:08 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.115.172 assigned
2012 Mar 1 16:47:35 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.113.229 assigned
2012 Mar 1 19:47:35 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.122.161 assigned
2012 Mar 1 19:48:41 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.94.185 assigned
2012 Mar 1 19:50:02 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.95.181 assigned
2012 Mar 1 19:53:30 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.71.130 assigned
2012 Mar 1 19:55:37 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.72.72 assigned
2012 Mar 1 20:00:08 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.77.207 assigned
2012 Mar 1 21:00:31 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.104.252 assigned
2012 Mar 1 21:01:31 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.89.84 assigned
2012 Mar 1 21:02:46 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.83.176 assigned
2012 Mar 1 21:04:29 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.98.16 assigned
2012 Mar 1 21:06:27 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.67.128 assigned
2012 Mar 1 21:12:18 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.117.166 assigned
2012 Mar 1 21:23:48 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.113.184 assigned
2012 Mar 1 21:41:52 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.99.242 assigned
2012 Mar 1 21:51:27 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.102.131 assigned
2012 Mar 1 22:04:02 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.71.45 assigned
2012 Mar 1 22:05:24 Primary PPPoE (PPP over Ethernet) connection established, IP address 186.45.69.102 assigned

--- 186.45.96.1 ping statistics ---
24 packets transmitted, 12 received, 50% packet loss, time 23011ms
rtt min/avg/max/mdev = 40.397/41.867/43.157/0.862 ms


Well, fortunately I have a third connection (Flow) and that one seems to work 'normal'.

And now I have to wait 5 business days for repairs ... which means in about a week I might have my phone/Internet back.
Good to have double backup!
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#2 User is offline   joo Icon

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Posted 07 March 2012 - 12:21 PM

Whoa! Your connection's getting dropped pretty fast! What rate is your line currently synced at?
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Posted 08 March 2012 - 09:43 AM

View Postjoo, on 07 March 2012 - 12:21 PM, said:

Whoa! Your connection's getting dropped pretty fast! What rate is your line currently synced at?

I do not even know the rate right now as I am using the Zhone modem in bridge mode.
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Posted 08 March 2012 - 09:50 AM

Well, it's now one week (5 business days) since I reported the problems. I reported both problem for both lines.

Action from TSTT:
- Received a call from a TSTT technician last Friday morning asking me if I will be home - Nobody came or called again that day.

- Received a anonymous call at 8:10am on Saturday morning from a TSTT technician; he left a voicemail and said he will call back within the hour - Nobody called

Since my line problem seems to be rain related, the line works when the sun shines.
But I would prefer to get the line condition back that it works during rainy periods too.
Guess I have to call TSTT again.
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#5 User is offline   joo Icon

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Posted 08 March 2012 - 10:02 AM

Hmm. Last time i called TSTT was because something went bad at the exchange so they were able to do all the repairs without making a formal appointment. You can always try putting back the modem to G.DMT lite mode to see if the connection's more stable as ADSL2+ tends to depend on good line quality. Hm. i also have my zhone modem in bridged mode, but from time to time i connect it to my laptop and set a static ip to check the dsl stats for line errors etc. Usually when the technicians call from an anonymous number they're at the exchange checking out the problem.
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Posted 09 March 2012 - 12:40 AM

Called TSTT this evening and it seems both trouble reports were closed with the status fixed.
Reopened the first one with high priority (according to the CSR).

Well, my line went completely dead again this evening after a short shower and is now in the state of crackling to the max.
My other line seems to be a bit better as I had only one disconnect for the day.

Just don't get my 4 Mbps:

Quote

Last Result:
Download Speed: 2385 kbps (298.1 KB/sec transfer rate)
Upload Speed: 656 kbps (82 KB/sec transfer rate)
Latency: 50 ms
Friday, March 09, 2012 12:38:17 AM

I presume both line are suffering under the weather.
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#7 User is offline   joo Icon

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Posted 11 March 2012 - 10:54 PM

Hm. Do you know if any of your neighbours on the same exchange have any problems? I know some times where there was a leak at the exchange causing water to pile up inside the main box causing disruption. Water must be getting in somewhere! Even that ping's kinda bad if that's a speedtest done on the blink broadband website. Oh well.. Guess you might have to put in another complaint xD
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Posted 13 March 2012 - 10:09 AM

View Postjoo, on 11 March 2012 - 10:54 PM, said:

Hm. Do you know if any of your neighbours on the same exchange have any problems? I know some times where there was a leak at the exchange causing water to pile up inside the main box causing disruption. Water must be getting in somewhere! Even that ping's kinda bad if that's a speedtest done on the blink broadband website. Oh well.. Guess you might have to put in another complaint xD

No, as far as I know my neighbours have no phone problems (revised: Yes, it seems I am not the only one with this problem). My second line is currently also working fine.
But my main line is completely dead since Friday now.
Just called TSTT again and they told me that the repair was scheduled for last Saturday, but something came in between.

I reported the line problem over 8 business days ago. Hope we are not going back to the dark ages waiting for weeks or month for repairs.
I actually measure the resistance on the line and it is pretty much 0.00 Ohm ... that would mean it must be very close.
I measured directly at the Network Termination box.
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Posted 15 March 2012 - 03:35 PM

Well, it is now over two weeks ago that I reported the line problem.
Called TSTT yesterday and they restarted the 5 business day repair time frame from the 8th.
Anyhow, I waited twice the 5 business days and nothing happened.

Looks like I have to ask for a refund as my line & Blink is dead for half a month now.
I thought TSTT evolved and these things do not happen anymore.
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#10 User is offline   greall Icon

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Posted 17 March 2012 - 03:21 AM

PM me your details,admin...

Greg
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Posted 17 March 2012 - 12:24 PM

Well, today seems to be my lucky day! My line got fixed ... after 17 days.

When the TSTT guys came and I asked why it took so long, they told me that they are from Arima and they 'normal' TSTT guys have issues with car inspection stickers ... no cars, no phone. Something not too well organized I would say.

Anyhow, the course of the problem was one of TSTT's connection panels at the road side. One of the previous TSTT cable guys left the thing wide open and the weather did the rest. My wires were corroded. They fixed it and all is working fine (sun is up, will see how it goes when it rains).
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Posted 18 March 2012 - 04:44 AM

View Postadmin, on 17 March 2012 - 12:24 PM, said:

Well, today seems to be my lucky day! My line got fixed ... after 17 days.

When the TSTT guys came and I asked why it took so long, they told me that they are from Arima and they 'normal' TSTT guys have issues with car inspection stickers ... no cars, no phone. Something not too well organized I would say.

Anyhow, the course of the problem was one of TSTT's connection panels at the road side. One of the previous TSTT cable guys left the thing wide open and the weather did the rest. My wires were corroded. They fixed it and all is working fine (sun is up, will see how it goes when it rains).


That's great news!

I tend to be rather snippy when I have no Internet but I've realized that my fault issues get fixed within 3 days but it's probably because I nag them to death.I'm not as bad as my mom: she had her attorney send a letter requesting that TSTT come remove their wiring after the phone was dead for 7 weeks one time.

The last repair tech changed all the wiring on my line as it was 'shorting' and showed me how to check the sockets if I suspect it again.He said that most of the issues are with the lines corroding/insulation breaking down which is why he gets repair calls.

Greg
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