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ADSL Downtime Frequent disconnects

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Posted 25 August 2014 - 01:01 AM

While I had ADSL disconnect problems in the past, it seems something is again wrong with ... the service, my line, Zhone 6211-I3 modem or ...
Since Sunday afternoon my ADSL line does not work too well.

After 6 days without problems, the connection dropped frequently with the longest uninterrupted period of 2 hours and 6 seconds.
The line sounds 'perfect' to me as there is no static and the dial tone is loud and clear.

Quote

Aug 24 14:34:05 2014 Aug 24 14:34:25 Primary PPPoE (PPP over Ethernet) connection terminated after 6 day(s), 17 hour(s), 19 minute(s), 45 second(s)
Aug 24 15:24:22 2014 Aug 24 15:24:43 Primary PPPoE (PPP over Ethernet) connection terminated after 3 minute(s), 38 second(s)
Aug 24 15:28:56 2014 Aug 24 15:29:18 Primary PPPoE (PPP over Ethernet) connection terminated after 52 second(s)
Aug 24 15:32:13 2014 Aug 24 15:32:34 Primary PPPoE (PPP over Ethernet) connection terminated after 2 minute(s), 55 second(s)
Aug 24 15:35:08 2014 Aug 24 15:35:30 Primary PPPoE (PPP over Ethernet) connection terminated after 43 second(s)
Aug 24 16:06:08 2014 Aug 24 16:06:30 Primary PPPoE (PPP over Ethernet) connection terminated after 30 minute(s), 51 second(s)
Aug 24 17:16:24 2014 Aug 24 17:16:45 Primary PPPoE (PPP over Ethernet) connection terminated after 1 hour(s), 9 minute(s), 12 second(s)
Aug 24 17:24:07 2014 Aug 24 17:24:28 Primary PPPoE (PPP over Ethernet) connection terminated after 7 minute(s), 7 second(s)
Aug 24 17:32:29 2014 Aug 24 17:32:50 Primary PPPoE (PPP over Ethernet) connection terminated after 5 minute(s), 34 second(s)
Aug 24 17:39:52 2014 Aug 24 17:40:13 Primary PPPoE (PPP over Ethernet) connection terminated after 7 minute(s), 1 second(s)
Aug 24 17:41:28 2014 Aug 24 17:41:49 Primary PPPoE (PPP over Ethernet) connection terminated after 1 minute(s), 6 second(s)
Aug 24 18:11:31 2014 Aug 24 18:11:52 Primary PPPoE (PPP over Ethernet) connection terminated after 28 minute(s), 21 second(s)
Aug 24 20:11:56 2014 Aug 24 20:12:18 Primary PPPoE (PPP over Ethernet) connection terminated after 2 hour(s), 6 second(s)
Aug 24 21:35:35 2014 Aug 24 21:35:56 Primary PPPoE (PPP over Ethernet) connection terminated after 5 minute(s), 33 second(s)
Aug 24 21:48:08 2014 Aug 24 21:48:29 Primary PPPoE (PPP over Ethernet) connection terminated after 11 minute(s), 57 second(s)
Aug 24 21:49:20 2014 Aug 24 21:49:42 Primary PPPoE (PPP over Ethernet) connection terminated after 54 second(s)
Aug 24 22:02:24 2014 Aug 24 22:02:45 Primary PPPoE (PPP over Ethernet) connection terminated after 7 minute(s), 56 second(s)
Aug 24 22:31:10 2014 Aug 24 22:31:31 Primary PPPoE (PPP over Ethernet) connection terminated after 28 minute(s), 11 second(s)
Aug 24 22:33:34 2014 Aug 24 22:33:55 Primary PPPoE (PPP over Ethernet) connection terminated after 1 minute(s), 49 second(s)
Aug 24 22:45:27 2014 Aug 24 22:45:48 Primary PPPoE (PPP over Ethernet) connection terminated after 11 minute(s), 24 second(s)
Aug 24 22:51:13 2014 Aug 24 22:51:33 Primary PPPoE (PPP over Ethernet) connection terminated after 17 second(s)
Aug 24 22:56:33 2014 Aug 24 22:56:55 Primary PPPoE (PPP over Ethernet) connection terminated after 1 minute(s), 50 second(s)
Aug 24 23:05:55 2014 Aug 24 23:06:16 Primary PPPoE (PPP over Ethernet) connection terminated after 35 second(s)
Aug 24 23:09:15 2014 Aug 24 23:09:36 Primary PPPoE (PPP over Ethernet) connection terminated after 30 second(s)
Aug 24 23:18:51 2014 Aug 24 23:19:12 Primary PPPoE (PPP over Ethernet) connection terminated after 2 minute(s), 58 second(s)
Aug 24 23:23:55 2014 Aug 24 23:24:17 Primary PPPoE (PPP over Ethernet) connection terminated after 1 minute(s), 26 second(s)
Aug 24 23:31:33 2014 Aug 24 23:31:54 Primary PPPoE (PPP over Ethernet) connection terminated after 2 minute(s), 10 second(s)
Aug 25 00:06:31 2014 Aug 25 00:06:53 Primary PPPoE (PPP over Ethernet) connection terminated after 29 second(s)
Aug 25 00:20:51 2014 Aug 25 00:21:13 Primary PPPoE (PPP over Ethernet) connection terminated after 4 minute(s), 10 second(s)
Aug 25 00:27:04 2014 Aug 25 00:27:26 Primary PPPoE (PPP over Ethernet) connection terminated after 22 second(s)

Did another modem power cycle and the connection is now stable for the past 30 min.

Anybody else with similar problems?
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Posted 12 September 2014 - 09:14 PM

My ADSL light on this SmartRG has been blinking since 30 August 2014 with the fourth home visit scheduled for tomorrow... :/

Gregory
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Posted 24 September 2014 - 04:11 AM

Well, it's now almost a month that both of my ADSL lines are not working anymore. Or I should say, they do not work most of the times with an occasional flicker of life at times ... mainly at day times.
I reported the issue a first time (during day time) a few weeks ago and since there were no errors at the time, the support CSR did not log a ticket.
A week ago I called TSTT again and reported the ADSL problems on both lines again. This time I called at night (11pm) when I actually had the issue. The CSR watched the 'history' and acknowledged that there is a problem. Amazingly the next day a TSTT (contractor) ADSL technician team (2) came and started fixing my line.
But somehow he said he cannot work on my second line since there was no ticket for it. So he called TSTT to let me open a new ticket ... huh.

They told me that my Zhone 6211 routers and DSL filters are too old, my 'newly' installed main terminal was too old etc.
They replaced my Zhone 6211 (I2 & I3) routers with Comptrend AR-5389 ADSL routers (you can fry eggs on them if you stack up two) and new '2Wire ADSL filters' (couldn't really believe that it would make a difference ... and it didn't).
Since the only 'bad' component was my old 2-pair telephone cable from the main in-house terminal to my outlets I replaced it with a CAT 6 cable.
Well, this TSTT contractor was a bit different as he continued communicating with me via WhatsApp ... then he got the flu.

Well, the result is ... I mostly have no Internet. And now my 'backup' Internet from Flow (10/1) is going down at least once a day, with two long outages in the last 2 days.
With other words, my configuration of having 1 main ADSL 4mbps connection, a backup of 256k(now upgraded and double in price to 1m) and a Flow 10m connection cannot provide 24/7 Internet service. I have to use my so called bmobile G4 connection at times to stay connected.

With all of that in mind, and TSTT now offering very interesting and very competitive 'All Advantage' packages I am still interested in TSTT's offering.
But the main concern is the 'copper plant', the last mile to my location. This copper infrastructure is simply no longer (and never did) a good job. I have uncounted TSTT technicians and contractors telling me that the main (25pair or so) cable to the distribution panel on our compound needs to be replaced.
The latest ADSL contractor is telling me that this multi-pair cable is kind of entangled with a T&TEC 110V line.
Which would support that the problems are lower during day time and higher at night time when people at the other end of the T&TEC cable need more power.
The contractor said that he is going to fix this. In my mind I am already seeing a piece of bamboo between the two lines :)

Flow is simply not a serious Internet provider as their support almost always says ... "we know of the problem, a team is working on it, but we do not when it will be fixed".
That sounds kind of "I am a little pregnant" ...
Most of the times I do not even bother calling them. Just wait until they are back and use something different during that time.

Digicel seems to be going to be a major player soon as their 'Internet' reputations is not yet ruined.
I saw business package pricing which is close to the TSTT residential ADSL rates, just 10 times faster.
I checked out Digicel, but unfortunately they do not cover my area. I can 'see' their fibre cable from here, but I cannot get a connection.
With now 3 unreliable Internet connections, paying over $700 a month for it, I might just build a wireless bridge to a partner who is connected to Digicel.

Quote

Some Digicel 100/30 rates I measured the other day
9/20/2014 6:01 AM GMT 179.x.x.x 98.09 Mb/s 21.23 Mb/s 41 ms Fort Lauderdale, FL ~ 1650 mi Share
9/20/2014 5:59 AM GMT 179.x.x.x 99.72 Mb/s 28.51 Mb/s 1 ms Chaguanas < 50 mi Share

Shouldn't be a problem getting a wireless bridge with a sustained performance of 100 mbps over a 1.5km distance I guess.
Maybe some affordable Ubiquiti PowerBeam (812ac) or Mikrotik or ...


Quote

Comtrend AR-5389 Statistics -- xDSL


Mode: ADSL_G.dmt.bis
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
PhyR Status: Off Off
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 103 95
Attenuation (0.1 dB): 535 349
Output Power (0.1 dBm): 191 126
Attainable Rate (Kbps): 6140 920

Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 4439 797 0 0

MSGc (# of bytes in overhead channel message): 51 131 0 0
B (# of bytes in Mux Data Frame): 52 13 0 0
M (# of Mux Data Frames in FEC Data Frame): 4 16 0 0
T (Mux Data Frames over sync bytes): 3 1 0 0
R (# of check bytes in FEC Data Frame): 8 16 0 0
S (ratio of FEC over PMD Data Frame length): 1.5185 8.3478 0.0 0.0
L (# of bits in PMD Data Frame): 1159 230 0 0
D (interleaver depth): 64 4 0 0
Delay (msec): 24 8 0.0 0.0
INP (DMT symbol): 1.50 1.00 0.0 0.0

Super Frames: 22917452 20692509 0 0
Super Frame Errors: 15039602 57 0 0
RS Words: 979721001 2069913 0 0
RS Correctable Errors: 389418230 233 0 0
RS Uncorrectable Errors: 262826433 0 0 0

HEC Errors: 135848089 150 0 0
OCD Errors: 1169 0 0 0
LCD Errors: 1169 0 0 0
Total Cells: 3757844265 699396004 0 0
Data Cells: 65270484 3593223 0 0
Bit Errors: 0 0 0 0

Total ES: 251515 39
Total SES: 246493 0
Total UAS: 246307 24


Quote

pinging the next hop:
--- 186.45.112.1 ping statistics ---
1000 packets transmitted, 677 received, 32% packet loss, time 1001117ms
rtt min/avg/max/mdev = 39.865/42.057/196.826/6.745 ms
Mon Sep 1 00:46:17 AST 2014

--- 186.45.104.1 ping statistics ---
1000 packets transmitted, 729 received, 27% packet loss, time 1001115ms
rtt min/avg/max/mdev = 39.868/42.311/218.003/8.820 ms
Tue Sep 2 02:36:44 AST 2014

-- 186.45.104.1 ping statistics ---
1000 packets transmitted, 702 received, 29% packet loss, time 1001201ms
rtt min/avg/max/mdev = 39.987/41.802/109.538/2.880 ms
Wed Sep 3 03:02:51 AST 2014

--- 186.45.104.1 ping statistics ---
1000 packets transmitted, 1000 received, 0% packet loss, time 1000677ms
rtt min/avg/max/mdev = 39.745/41.697/59.525/1.338 ms
Wed Sep 3 08:30:02 AST 2014

--- 186.45.64.1 ping statistics ---
1000 packets transmitted, 997 received, 0% packet loss, time 1001715ms
rtt min/avg/max/mdev = 36.117/38.967/96.071/3.421 ms
Mon Sep 8 23:03:39 AST 2014

--- 186.45.96.1 ping statistics ---
1000 packets transmitted, 819 received, 18% packet loss, time 1001354ms
rtt min/avg/max/mdev = 41.471/43.985/102.017/3.592 ms
Fri Sep 12 18:30:47 AST 2014

--- 186.45.96.1 ping statistics ---
1000 packets transmitted, 726 received, 27% packet loss, time 1001299ms
rtt min/avg/max/mdev = 51.266/54.093/364.284/11.776 ms
Sun Sep 14 20:56:37 AST 2014

Called TSTT again and asked about the ticket status. Seems the contractor closed the tickets despite that there is no change from my point of view.
Well, TSTT help desk said that I should expect help within 14 to 48 hours. Will see.
I am close to cancel the whole TSTT deal as I am quite feed up ... one of the main reasons I started this forum 11 years ago.

Flow is so far the only provider in my area with fibre to the road. Digicel is soon going to roll out Fibre to the home ... but I guess not to my location.
Maybe T&T's provider soon should look into sharing the physical infrastructure and providing competitive packages to everybody instead of building the same infrastructure like all the providers. Why not a single, properly maintained fibre network used by the different providers?
I see that in other countries I can get electricity for several providers, but they all use the existing infrastructure.
But I guess this is far into the future in T&T. In the meantime, let's get more parallel cell towers, fibre links, wifi spots etc.

Cheers!

Happy Republic Day
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Posted 25 September 2014 - 11:08 PM

As promised, help arrived this afternoon within 24-48 hours of calling TSTT's help desk.

Unfortunately the two contractor guys again came only for a single line problem (despite I reported two lines) and did not receive any of my information I provided to the help desk (TSTT supply line entangled with T&TEC line).
I again told them the story, the previous contractor 'induction' story and the entangled TSTT / T&TEC main supply line.

Well, I am not sure what they did, but now my downstream SNR went down to 4.5 dB (from 9.x), the HEC errors have now reached 205,311,112 increasing by the second.

And of course, during their visit the lines were working with no major HEC error increase.

About 4 hours after they left both ADSL connections went down (while the phone lines seems to be operational without major issues, except people receive a very low audio level from me, but that was always the case).

So, for the past 6 hours ADSL is up and down, mainly not working at all.

I called TSTT again at 8pm ... seems this time the last contractor mentioned that a new 'pair' from the exchange is required to solve the problem ... well, I have two lines with problems. One pair would not be sufficient. I told them that if the next contractor comes again without any prior knowledge about the problem I would not even let them come onto our compound.

I guess I have to rethink my phone/Internet connectivity with TSTT as I am no longer willing to spend weeks helping to fix TSTT's problems.

While Flow's cable is most likely the best infrastructure here, it is not working as it could.

Is wireless the only way out ... as other providers including TSTT most likely will never provider Fibre to the Home (FTTH) here.

HEC error now at 206,039,069 going up by 727,957 errors in the past 20 min.
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Posted 25 September 2014 - 11:16 PM

WOW, well i taught i was the only one with this problem.It is going on two weeks since this "managed" down time have being going on from 8am to 5pm or 7 pm to 11pm if they are doing maintenance they are keeping it a secret and their "ulra link" is not going to happen any time soon so am also fed up with this rubbish and i also think flow is not a viable option. My Neighbors who have blink doin't have this TOTAL downtime,i am in the chaguanas area and digicel is still in the process in running the fiber down here ,I don't really trust them since the app blocking episode but if they have competitive rates i may not have a choice.
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Posted 26 September 2014 - 06:21 PM

Here I was thinking that I was the only person with this issue which is exasperated by the fact that I live way too far from anything:

1. Flow will almost never come to Moruga
2. Greendott is afraid of hills and trees
3. Blink runs on failing copper plant despite promises of rolling out fibre to even here [in the near future?]
4. Digicel can only offer 'EDGE' until their local base stations are upgraded
5. Air Link [a local cable company] just can't run the cables fast enough to get here

Blink appears to be working now after a tech visit today but I have to continue monitoring it.

Greg
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Posted 27 September 2014 - 07:48 PM

View Postgreall, on 26 September 2014 - 06:21 PM, said:

4. Digicel can only offer 'EDGE' until their local base stations are upgraded

Might have to correct you. Digicel is rolling out 'Fibre to the Business' and apparently within the next few months they are starting Fibre to the Home (FTTH).
Some of my clients got already the business connection (at a very affordable rate) and the 100/30 package actually delivered 100/30 to Miami and not just to Chaguanas (Digicel's local Speedtest server).

Check this: Digicel Speedtest

Latency to Chaguanas: 2ms, to Miami: 41ms ... not too bad at all
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Posted 28 September 2014 - 09:08 PM

View Postadmin, on 27 September 2014 - 07:48 PM, said:

Might have to correct you. Digicel is rolling out 'Fibre to the Business' and apparently within the next few months they are starting Fibre to the Home (FTTH).
Some of my clients got already the business connection (at a very affordable rate) and the 100/30 package actually delivered 100/30 to Miami and not just to Chaguanas (Digicel's local Speedtest server).

Check this: Digicel Speedtest

Latency to Chaguanas: 2ms, to Miami: 41ms ... not too bad at all


I live in the countryside with little to no fibre coming here...

Greg
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Posted 01 October 2014 - 02:39 AM

View Postgreall, on 28 September 2014 - 09:08 PM, said:

I live in the countryside with little to no fibre coming here...

Greg

No worry, I live in 'Port of Spain' (Fort George/St.James) just about 700m from the Western Main Road and TSTT and Digicel already indicated that the chance for fibre is very low. Maybe Digicel's future FTTH will one day cover my area here too. Today I also learned that I cannot get one of these new TSTT bundles with 145 Digital TV channels, unlimited Landline and 5 Mbps ADSL. I would have to select the 'Wireless Digital TV (DVB-T) with 40+ channels for the same price.
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Posted 01 October 2014 - 03:38 AM

At this point I should probably post my latest information regarding my two 'downed' ADSL connections.

The next day (26th) another TSTT contractor team came. This time they were the 'lines specialists' only checking up to the building distribution panel, but not at the customers premises.
Well, these guys immediately told me that the TSTT line is not entangled with T&TEC (just touching it).
The measured values for the line were good and everything should be fine they said.
They now pointed to the 2-pair cable from the building distribution panel to my place. A cable which was run for me about 7 years ago ... (over the roofs of my neighbours etc).

Shortly after they left both of my ADSL lines were down again for the night.

I asked the next contractor who called on Monday if he has a history of the problem ... since he had no clue, I told him not to bother anymore as I am going to cancel the service.

Then I thought, maybe I should connect my new ADSL router directly to the distribution panel while I experience plenty HEC Errors within my place.
Strangely, when I did that, the HEC errors went down close to no errors at all, which would actually support the story of the previous lines team.
Then I connected the ADSL router directly to my brand-new Telecommunication Network Interface (TNI) box within my place and I again got 'more' HEC Errors, but the Internet connection was at least working fine. Anyhow, it seems one of my lines has a problem (SNR too high) and the attainable rate is lower than the Internet package I subscribed to even directly at the buildings distribution panel.

Since I run a CAT 6 cable from the TNI to my devices, I thought I should get the same results at the end of the cable.
Well, now we are reaching a bunch of filters ... firstly I installed a Trip-Lite DTEL2 EMI filter for both lines after lightning destroyed my cordless base station twice. After this filter I suddenly saw plenty HEC errors (200,000+ within 20 min). After flipping filters, switching different brand ADSL filters I found a working set up: Line straight into the DSL filter (seems the older Excelsus brand work better then the newly replaced 2WIRE ADSL filters), then to the ADSL modem. The filters phone connection then goes into my EMI filter which then connects to my cordless base station and a standard phone.
Now the HEC errors are much lower (862,028 in about 14 hours) and the ADSL connection seems to work fine.
While the HEC Errors are still to many, the connection is at least not dropping.
I do not really see a chance that TSTT will ever be able to fix this problem as it mainly happens when they do not work.
And since they fly by, measure signals and write 'TSTT Field Tickets', things most likely will not change with the copper plant in the foreseeable time.
Fibre to the home is my hope!

...

Well, and then another TSTT contractor called me the following day (Tuesday/yesterday).
He was again coming just for a single line, despite that I told the help desk that both of my lines have the same problem
He told me that the SNR should be in the range 6 to 9 dB to get a stable connection.

My main line now has 6.9dB down and 9.5dB up ... which seem to be in that range. The maximum rate is 7,570 Kbps, which means I will never get the 10Mbps package.
My other line has 18.3dB and 9.5dB with a maximum rate of 2983 Kbps.

Despite all this trouble I upgraded my SmartChoice package (which were not longer smart) to the new 'ADD Vantage' bundles today.
I will now pay just about $80 more and get unlimited landline calls, 5Mbps ADSL, 40+ Digital TV channels (wireless DVB-T, since the 145+ channel wired is not available here).

I cannot count the hours over the years I spent trying to get my flaky ADSL connections going.
It always came back to the last mile copper wires issues.

HEC Errors now at 931,973, now 934295, now 937419, now 939086 (with about 5 seconds between the stats) ... 950778, 961698 .. not good, but still:

Quote

Download Speed: 4424 kbps (553 KB/sec transfer rate)
Upload Speed: 702 kbps (87.8 KB/sec transfer rate)
Latency: 31 ms
Jitter: 10 ms
‎10‎/‎1‎/‎2014‎ ‎3‎:‎36‎:‎51‎ ‎AM


Waiting for FTTH ...
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Posted 02 October 2014 - 04:17 AM

View Postadmin, on 01 October 2014 - 02:39 AM, said:

No worry, I live in 'Port of Spain' (Fort George/St.James) just about 700m from the Western Main Road and TSTT and Digicel already indicated that the chance for fibre is very low. Maybe Digicel's future FTTH will one day cover my area here too. Today I also learned that I cannot get one of these new TSTT bundles with 145 Digital TV channels, unlimited Landline and 5 Mbps ADSL. I would have to select the 'Wireless Digital TV (DVB-T) with 40+ channels for the same price.


Now that's just screwed up,man...

I'm online either when Blink decides to work or I put the Digicel MiFi device atop the cupboard to get a better 'EDGE' signal.

Something's wrong here if we're touting here as a hub for the Caribbean and you can't get a good Internet connection even in the urban areas.

Greg
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Posted 08 October 2014 - 04:46 PM

Looks like my phone/ADSL troubles are continuing as one of my lines is giving trouble since Sunday.
Either plenty static or the line is completely dead.
ADSL is completely unusable and despite the router is showing at times 'Attainable rate' of around 1200kbps ... I don't get any kilobits over that line.

Reported the issue to TSTT's automated response fixed line service system, but I have not heard anything from them yet (allow up to 5 business days ...).
I presume they are again waiting until the problem disappears and then they think I am mad that I called them in the first place.
I wonder how many contractor teams will arrive and try to fix it this time.

This time I prepared myself and connected a phone directly to the buildings distribution panel and recorded the same static I get in my home.
So they cannot again blame the cable from the panel to my brand-new 'Telephone Network Interface'.

Seems the HEC Error counter starts again from zero after passing the 999,999,999 number ;-)
The counter now shows only close to 10 mill errors.
My other line seems to be working most of the time, now with 5 Mbps and 'just' 1,8 mill HEC errors.

Since the new 'Double' and 'Triple Play bundles are giving me more value than the previous SmartChoice/ADSL plans, I got the Double and Triple Plans activated October 1st. But so far nobody contacted me to install the wireless TV stuff. Wonder how long it will take before they are contacting me, while I most likely already started paying for the service .

After all the years I realized that here at Fort George there is always something which is not there ...

It's either:
- phone line gone (current status)
- Internet down (one of my three connections currently down)
- WASA not providing water (they now cut us off on a daily basis) ... status until this morning around 8am
- T&TEC no power after rain and growing bamboo (the bamboo which caused the last 8 hours power outage on Oct 2nd is still there despite I reported it and spoke to the T&TEC guy who was supposed to fix it ... we come another day...)
- Not to forget, breathable air ... after our neighbours are again burning their garbage, garden stuff (or insulation from copper cables)

But the worst is when WASA stops supplying water and at the same time we have a power outage.
And I thought things are supposed to get better ...
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Posted 10 October 2014 - 02:22 PM

My connection issues seems to have been rectified with a modem change: the fault remains with the line from the exchange to my home leading to the ridiculous number of HEC errors. This modem's suppsoed to be a bit more tolerant of the errors with the recommendation for WiMax service should the issue re-appear.

Just for laughs,I bought a bmobile 4G data package for Galaxy Tab 3 and get a 'H/H+' connection on it and streaming videos at 9.8Mbps on average.
The irony is that my niece and cousin [both TSTT employees] were telling me that I should try bmobile 4G data instead of Digicel's 4G.

Greg
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Posted 11 October 2014 - 12:52 AM

Quick update:

Quote

Reported the issue to TSTT's automated response fixed line service system, but I have not heard anything from them yet (allow up to 5 business days ...).

Five business days passed and this time no TSTT contractor showed up and the line remains out of service. Called TSTT Thursday and Friday to remind them ... apparently they are working on the line (I am sure they don't).
It seems that reporting to the Broadband department results in having a TSTT contractor on the premise the next day. Calling for Fixed Line repair ... nobody is doing anything and line & broadband down for an infinite period.

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But so far nobody contacted me to install the wireless TV stuff. Wonder how long it will take before they are contacting me, while I most likely already started paying for the service .

Called TSTT 10 days after switching to the new 'Triple Play' bundle, asking about the status of the wireless TV installation. Well, apparently my order for wireless TV was cancelled without any notification. Apparently my location is out of reach of the wireless signal. OK, the CSR checked again and I was back in the wireless range. Now I have to wait another 7 or so business days.

View Postgreall, on 10 October 2014 - 02:22 PM, said:

Just for laughs,I bought a bmobile 4G data package for Galaxy Tab 3 and get a 'H/H+' connection on it and streaming videos at 9.8Mbps on average.

Maybe use the Galaxy (or another cheap tab) as a modem for your other computers. If the 'Personal Hotspot' is not working by default, maybe install a jailbreak and get full functionality.
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Posted 11 October 2014 - 06:11 AM

View Postadmin, on 11 October 2014 - 12:52 AM, said:

Quick update:

Five business days passed and this time no TSTT contractor showed up and the line remains out of service. Called TSTT Thursday and Friday to remind them ... apparently they are working on the line (I am sure they don't).
It seems that reporting to the Broadband department results in having a TSTT contractor on the premise the next day. Calling for Fixed Line repair ... nobody is doing anything and line & broadband down for an infinite period.


Called TSTT 10 days after switching to the new 'Triple Play' bundle, asking about the status of the wireless TV installation. Well, apparently my order for wireless TV was cancelled without any notification. Apparently my location is out of reach of the wireless signal. OK, the CSR checked again and I was back in the wireless range. Now I have to wait another 7 or so business days.


Maybe use the Galaxy (or another cheap tab) as a modem for your other computers. If the 'Personal Hotspot' is not working by default, maybe install a jailbreak and get full functionality.


I use it when I feel like it since the replaced modem seems to be holding its own for now.

You can get Blink Wireless TV but you have to wait for the connection? I know that I live in an area where I can only dream of that.

I hope that your issue gets resolved soon.

Greg
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