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Dead phone line

#1 User is offline   ryansi Icon

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Posted 22 March 2016 - 11:19 AM

I have a line that was dead since 5th feb. Made a report on 9th. All this time I have to pay for a service I am not getting.I also made a complaint to TATT 2 weeks ago but still nothing. What should my next step be? My neighbours do not have any issue.
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#2 User is offline   greall Icon

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Posted 24 March 2016 - 08:55 AM

View Postryansi, on 22 March 2016 - 11:19 AM, said:

I have a line that was dead since 5th feb. Made a report on 9th. All this time I have to pay for a service I am not getting.I also made a complaint to TATT 2 weeks ago but still nothing. What should my next step be? My neighbours do not have any issue.


I recommend that you pay for the service while it's being repaired since they will rebate you when the issue's resolved. From my history of 'dead lines',some problems take longer than the standard time to be repaired especially if it requires an exchange technician.Your neighbours being unaffected really has no bearing on your specific line issue.

Have you tested the line for a dial tone from the TNI?

Greg
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