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e-Service Downtime This weekend

#1 User is offline   admin Icon

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Posted 23 September 2005 - 04:01 PM

Dear Valued Customer

In our commitment to providing quality service to you our valued customer, we will be upgrading our system this weekend. As a result, T.S.T.T. e-Service will be unavailable from 8:00am Saturday September 24, 2005 to 8:00am Monday September 26, 2005.

We apologise for any inconvenience caused and thank you for your patience.

Regards,

TSTT e-Service
Contact #800-ESRV (800-3778)
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#2 User is offline   dwightus Icon

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Post icon  Posted 23 May 2006 - 03:35 PM

This is an excerpt from a letter I wrote on 20 Apr 2006 to TSTT re their e-service.

Good day,

I was looking at the reverse side of my mobile bill and point #2 of the 4 Steps to Continuous Service reads, "You may find out your balance by dialing *100 from your mobile, 824-TSTT(8788) or by visiting our website www.tstt.net.tt and clicking on the E-service tab."

I have tried the latter option and I am not seeing any option to view mobile bill account balances online. I am only seeing options for registering residential and business lines. :angry:

I made a call to 824-TSTT and was told the facility to view mobile bills online is not and has never been available to customers. :blink: :angry: :angry:

I therefore would like to encourage your goodly company to make ammendments to the reverse side of post paid bills before sending them out so as not to further mislead your customers.

---------

I got a reply on 24 Apr 2006 stating:

We acknowledge receipt of your e-mail. Please be informed your inquiry
has been forwarded to the Correspondence Department for processing.

Regards,

TSTT e-Service
Contact #800-ESRV (800-3778)


Dat's over a month now and they ent respond to me again. U think it ez wit them and dey lies? :(
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#3 User is offline   greall Icon

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Posted 23 May 2006 - 05:17 PM

Hmmm...TSTT tells you on the e-service welcome page that mobile services are not availbale... :rolleyes:
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#4 User is offline   dwightus Icon

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Post icon  Posted 24 May 2006 - 08:32 AM

My point exactly.

But this is not what they advertise on the back of the postpaid bills. :angry:
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#5 User is offline   greall Icon

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Posted 24 May 2006 - 03:06 PM

Thay'll say that it's a 'misprint'...
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#6 User is offline   frankie Icon

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Posted 24 May 2006 - 03:27 PM

dwightus, on May 24 2006, 08:32 AM, said:

But this is not what they advertise on the back of the postpaid bills. :angry:

That refers to your land line and e-service. Why TSTT has that on their cell bill is beyond me.
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#7 User is offline   dwightus Icon

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Post icon  Posted 26 May 2006 - 12:15 AM

Ah coulda understand if they say they standardising all their bills had the back pre-printed.

That is the problem that permeates TSTT. Even though I point it out to them, more than a month pass and the "Correspondence Department" cyah even acknowledge my email, far less thank me for pointing out the error. I was seeking their own interests.

From my experience with dealing with dem, dat get lost on the way (to the Correspondence Department). No one going to follow up on that and that matter dead right dey.

> That refers to your land line and e-service. Why TSTT has that on their cell
> bill is beyond me.
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#8 User is offline   greall Icon

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Posted 11 November 2006 - 06:47 AM

From : Service <EService@tstt.co.tt>
Sent : Thursday, November 9, 2006 10:57 AM
To : <#######@hotmail.com>
Subject : Re: Updated account activity


Dear Valued Customer

Thank you for your interest in TSTT e-Service we do we apologise for
any inconvenience caused.

This information would be passed to the systems administrator to be
addressed as this is a technical issue. You would be notified as soon as
this problem is rectified.


>>> <eservice@tstt.co.tt> 11/9/2006 9:38 AM >>>
Mail From: ########
Email Address: #######@hotmail.com
Message: Good morning,
I am browsing the site now and not able to view account activity after
11/06/06.
Is there a problem with the service and if so,how soon will it be
rectified?
Thank you.
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#9 User is offline   dwightus Icon

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Posted 11 November 2006 - 01:22 PM

Yuh really think you going to get a reply?

You asking too many things there like "HOW SOON".

You ent notice is an automated response you get.
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#10 User is offline   greall Icon

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Posted 12 November 2006 - 12:11 AM

I get faster service from E-Service rather than 824-8788... :rolleyes:

There was static and 'cross-talk' on my line on 10.12.06 (the Chinese holiday).I connected to the Internet using another line and made a report via e-mail at the site on the same day.

TSTT called me while I'm trying on clothes at the mall on 10.16.06.My line was serviced and repaired by TSTT at on 10.17.06.It took all of six (6) days inclusive of a weekend.

I sent an e-mail saying 'Thanks'.

Greg
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Posted 16 November 2006 - 09:48 PM

The service's back up as of today.

Greg
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#12 User is offline   greall Icon

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Posted 12 July 2007 - 03:30 PM

View Postgreall, on Nov 16 2006, 09:48 PM, said:

The service's back up as of today.

Greg


My mom forwarded this to me today.

Greg

Service <EService@tstt.co.tt> to me
Jul 11 (23 hours ago)

Dear Valued Customer

Thank you for your interest in TSTT e-Service we do we apologise for any inconvenience caused.

We are experiencing problems with the viewing of unbilled information. The administrators are addressing the situation. We are unable to give an exact time for the resolving of this problem. You would be notified as soon as this problem is rectified.

Regards,

TSTT e-Service
Contact #800-ESRV (800-3778)



>>> <eservice@tstt.co.tt> 07/10/07 1:21 PM >>>
Mail From: ************
Email Address: XXXXXXXXX@gmail.com
Message: Good afternoon,
I have noticed that I have not been able to access my unbilled call records in the normal manner at the E-service website so I was just wondering if that part of the site was down.
If it is,how soon will it be before it comes back up.
Thank you.
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#13 User is offline   Cool3ni Icon

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Posted 18 August 2007 - 09:13 AM

How long does it take for your application to go through.I saw a note on their website saying that it would take up to five working days due to the overwelming response for the e service.I signed up on Sunday,an this day would make six days.
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#14 User is offline   greall Icon

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Posted 18 August 2007 - 03:01 PM

I applied on a Saturday night and they called me on the Monday after to verify the information that I registered with...

Greg

P.S. : The service 's back up now...
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#15 User is offline   Cool3ni Icon

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Posted 18 August 2007 - 11:44 PM

View Postgreall, on Aug 18 2007, 03:01 PM, said:

I applied on a Saturday night and they called me on the Monday after to verify the information that I registered with...

Greg

P.S. : The service 's back up now...

When you applied did it have that note saying that it would take a while due to the overwhelming response?
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